Thompson Europe

// BPO

Thompson BPO

Outsourcing of administrative and financial processes with governance, technology and indicators. The back office that supports your operations — without losing control.

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When the back office holds back growth

Processes spread across several teams, rework, approvals without an audit trail and difficulty closing the numbers on time. As a company grows, the back office tends to grow faster than the business — and to absorb the attention of the people who should be managing it.

What we do

Accounts payable and receivable

Receipt, checking, posting and control of supplier invoices, receipts and payments.

Reconciliation and treasury

Bank reconciliations, cash forecasting and control of financial flows.

Contract management

Issuing from approved templates, numbering, e-signature and archiving of contracts and amendments.

Shared service centres

Design and implementation of SSCs for groups with several companies, brands or units.

Management reporting

Indicators, dashboards and periodic reports for management and shareholders.

Accounting and tax

In coordination with certified accountants registered with the Portuguese Order of Certified Accountants (OCC).

How it works

  1. 01

    Diagnosis

    Mapping of processes, volumes and costs using the BPR (Business Process Redesign) methodology.

  2. 02

    Design and SLA

    New operating model, work cells and formal service level agreements.

  3. 03

    Transition

    Phased migration, with training, a parallel run and sign-off of each process.

  4. 04

    Operation and improvement

    Management in the w-TMH workflow, shared indicators and continuous review.

Why Thompson

  • More than 20 shared service centres implemented by the group, across different industries.
  • Proprietary w-TMH workflow, delivered as SaaS, with end-to-end traceability.
  • The group's BPO unit is sized for more than 150 professionals.
  • Contract, governance and point of contact in Lisbon.

// Cases

Related cases

IndustryBPOTechnology

Formitex Group

Four back offices merged into one shared service centre

A group with annual revenue above BRL 2 billion across eight companies unified its back office and cut expenses by 26%.

−26%back-office expenses
71% → 89%SLA compliance
6×return on investment
See details

Challenge

With operations in laminates, chemicals, paper and logistics, the group ran four separate administrative back offices, which prevented process standardisation and economies of scale.

Solution

A three-phase project — architecture, processes and implementation — between May 2019 and March 2020: diagnosis of each company, end-to-end review of processes and policies, service level agreements and configuration of the w-TMH workflow.

Results

  • BRL 3.3 million per year reduction in back-office costs.
  • SLA compliance up from 71% to 89% in the first three months.
  • The investment paid back six times over.
EnergyBPO

Ultragaz

Outsourced services with tax rigour since 2012

Three BPO operations for one of Brazil's largest gas distributors: freight contracts, tax checks and invoice posting.

3ongoing operations
10+ yearsof partnership
See details

Challenge

Paper contracts sent by courier to branches and transport documents posted by each branch increased the risk of errors and tax penalties.

Solution

Centralised freight contracts with a legally approved template and e-signature (since 2012); centralised tax checks of all transport documents (since 2012); review and posting of supplier invoices and receipts in the SSC (since 2019).

Results

  • Paper contracts eliminated and full history available instantly.
  • Errors and potential tax assessments mitigated.
  • Documents posted in line with current legislation.
EnergyBPO

National LPG distributor

Payment management centralised in a single cell

Auditing and payment of corporate expenses moved into a single structure with end-to-end traceability.

See details

Challenge

Freight, rent, infrastructure and general services were audited and paid in a decentralised way, causing rework, inconsistencies and delays.

Solution

Creation of a single Payment Management cell responsible for the full audit, posting and validation cycle, integrating purchase order and internal requisition flows.

Results

  • Full centralisation of financial and administrative flows.
  • Standardised and automated approval processes.
  • Redundancies removed and more predictable payments.
EducationBPO

Kroton Educacional

One of the first shared service centres in education

In 2009, Thompson was engaged to build the SSC of one of Brazil's largest education groups.

2009project start
1SSC for two institutions
See details

Challenge

Unifying a network of associated schools and owned colleges across several states under a single integrated administration.

Solution

Design and implementation of the SSC. After the joint venture with Anhanguera, the integrations were reviewed so that a single centre served the units of both institutions.

Results

  • Significant gains in control and cost reduction.
  • A model under continuous improvement, scaled after the joint venture.

Projects delivered by Thompson Management Horizons teams in Brazil.

What does your back office cost today?

Start with a diagnosis of your administrative and financial processes.

Talk to a specialist